LJN received word from two parties that some residents who failed to schedule an appointment to have their meters upgraded to Clear Reads had their water turned off today. According to both parties this action was taken without warning or notice.
From a reader:
As you may be aware, Cleveland Water is upgrading water meters and customers need to schedule an appointment to have their meters upgraded.
I got a call from a tenant earlier this evening that her water was shut-off without warning since an appointment was not scheduled (she sent a picture of the notice and we pay the water bill so it was not due to non-payment). (They may have posted a door hanger on her door but no letter was sent.)
Many people (especially elderly) may have neglected to schedule this upgrade. You may want to let the community know to spare them the agmas nefesh of having their water shut-off. ( A Friday Shut-off means no water until Monday!)
Cleveland Heights Vice-Mayor Jason Stein forwarded the following link (http://www.clevelandwater.com/cleveland-heights-clear-reads-project) where you can learn more about the program. There is no specific way to schedule the appointment online, however, so unless you’re certain you’ve been upgraded or have an appointment to be upgraded, you’re best off calling Cleveland Water to make sure you didn’t miss any notices and aren’t scheduled for a shutoff. Their number is 216.664.3130. As per comments by Water Man and D Schwab, the best number to use is 844-379-9984.
Water Man says
This is a very helpful posting – I did get one of those notices and made an appt. The number to call is 844-379-9984 and schedule a new meter. Thanks LJN for keeping us in the know – and the water continues to flow! (Corny, I know)
Phil says
“Without warning or notice”? No way. Since last August, I got at least 4 mail notifications requesting and then at least 1 or maybe 2 voice messages telling me that I needed to call the phone number and make an appointment. Their small trucks were frequently seen around the city. Finally, I got a postcard in the same blue and white colors threatening a shut-off. Only then did I call and schedule an appointment. So if people treat all unfamiliar mail as junk mail, they are not justified in claiming “without warning or notice.”
D Schwab says
If you are calling in to schedule an appointment, use the number that Water Man posted above (844-379-9984). It’s a special number that takes you directly to a human being. The other numbers involve rerouting and long hold times–the reason I hadn’t scheduled my water meter replacement.
admin says
Thank you! I’ll edit the original article.