Position
Customer Service Team Leader / Office Manager
Job Description
The customer service team leader position is a full-time position responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.
Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitor and measure service metrics and utilize to develop standards, improvements, or changes to process. Make recommendations for changes to products or services based on customer feedback and requests.
Oversee day to day office efficiency – order supplies and equipment as needed. Develop organizational procedures and systems for office personnel, including filing, billing, and scheduling
Requirements
Possession of key competencies, including conflict management, business negotiation, organization and decision-making. Exceptional interpersonal communication and relationship-building
skills. HR/Managerial experience is a plus.
Salary
Commensurate with experience.
Please email your resume to dgross@geshercleveland.org and write Customer Service Team Leader / Office Manager, in the subject line.
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